Contact Center : Verint: News Releases

Verint to debut at BAPCO with its Audiolog Interaction

Wed, 18 Apr 2007 00:00:00 EST

Weybridge, Surrey, 18 April, 2007 -- Verint Systems Inc. (NASDAQ: VRNT), a leading provider of analytic software-based solutions for security and business intelligence, today announced its debut into the EMEA public safety markets with its Audiolog™ Interaction Recording Solution at this year’s BAPCO exhibition.

Verint Audiolog has a well-established and successful track record in non-EMEA markets as the system of choice for the emergency services and other mission-critical sectors, with more than two thousand public safety implementations. Audiolog is a powerful call recording, retrieval, and quality management solution for enhancing the performance of emergency response, public safety, and control room operations. Designed for superior reliability in mission-critical environments, Audiolog can record all calls with related data in virtually any public safety situation.

Rapid, incident-based recording retrieval facilitates scenario reconstruction and provides public safety professionals with the information they need to act with speed and efficiency. Remote live monitoring and playback allows managers to listen to multiple channels or calls from their desktop PCs whilst flexible storage capabilities allow large volumes of calls and related data to be retained using industry-standard storage technologies. Interactive assessment tools are also available to ensure organisations comply with Government mandates on call handling evaluation.

“We are excited to introduce this award-winning and established solution to the EMEA public safety market,” comments David Parcell, Managing Director, EMEA for Verint Systems. “Verint has a strong track record in delivering solutions to law enforcement agencies and the Audiolog solution further complements our capabilities in this growing market in EMEA.”

About Verint Systems Inc.
Verint® Systems Inc., (VRNT.PK), headquartered in Melville, New York, is a leading provider of analytic software-based solutions for security and business intelligence. Verint software, which is used by over 1,000 organisations in over 50 countries worldwide, generates actionable intelligence through the collection, retention and analysis of voice, fax, video, email, Internet and data transmissions from multiple communications networks. Visit us at our website www.verint.com.

Note: This release contains "forward-looking statements" under the Private Securities Litigation Reform Act of 1995. There can be no assurances that forward-looking statements will be achieved, and actual results could differ materially from forecasts and estimates. Important risks, uncertainties and other important factors that could cause actual results to differ materially include, among others: the impact on Verint's financial results as a result of Comverse's creation of a Special Committee of the Board of Directors of Comverse to review matters relating to grants of Comverse stock options, including but not limited to, the accuracy of the stated dates of Comverse option grants and whether Comverse followed all of its proper corporate procedures and the results of the Comverse Special Committee's review; the effect of Verint's failure to timely file all required reports under the Securities Exchange Act of 1934; the facts and circumstances underlying certain potential accounting errors, as well as certain other areas requiring additional review, announced by Comverse and Verint; Verint’s ability to have its common stock relisted on The NASDAQ Global Market; the impact of governmental inquiries arising out of or related to option grants and the other accounting errors identified at Comverse; the inability to complete the Company’s proposed merger with Witness Systems, Inc. due to Witness’ failure to obtain stockholder approval or the failure to satisfy other conditions to the completion of the merger including the receipt of required regulatory approvals; the failure to obtain the necessary financing arrangements set forth in the commitment letters received in connection with the merger; risks that the proposed merger disrupts current plans and operations and the potential difficulties in employee retention as a result of the merger; the ability to recognize the benefits of the merger; the amount of the costs, fees, expenses and charges related to the merger and the actual terms of certain financings that will be obtained for the merger and the impact of the substantial indebtedness incurred to finance the consummation of the merger; introducing quality products on a timely basis that satisfy customer requirements and achieve market acceptance; lengthy and variable sales cycles create difficulty in forecasting the timing of revenue; integrating the business and personnel of Mercom and CM Insight and Verint's other acquisitions, including implementation of adequate internal controls; risks associated with significant foreign operations, including fluctuations in foreign currency exchange rates; aggressive competition in all of Verint's markets, which creates pricing pressure; managing our expansion in the Asia Pacific region; risks that Verint's intellectual property rights may not be adequate to protect its business or that others may claim that Verint infringes upon their intellectual property rights; risks associated with Verint's ability to retain existing personnel and recruit and retain qualified personnel in all geographies in which Verint operates; decline in information technology spending; changes in the demand for Verint's products; challenges in increasing gross margins; risks associated with changes in the competitive or regulatory environment in which Verint operates; dependence on government contracts; expected increase in Verint's effective tax rate; perception that Verint improperly handles sensitive or confidential information; inability to maintain relationships with value added resellers and systems integrators; difficulty of improving Verint's infrastructure in order to be able to continue to grow; risks associated with Comverse Technology, Inc. controlling Verint's business and affairs; and other risks described in filings with the Securities and Exchange Commission, including our current report on Form 8-K filed March 22, 2007. All documents are available through the SEC's Electronic Data Gathering Analysis and Retrieval system (EDGAR) at www.sec.gov or from Verint's website at www.verint.com. Verint makes no commitment to revise or update any forward-looking statements except as otherwise required by law.

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Verint, the Verint word mark, Actionable Intelligence, Powering Actionable Intelligence, STAR-GATE, RELIANT, NEXTIVA, LORONIX, SmartSight, Lanex and ULTRA are trademarks of Verint Systems Inc. Other names may be trademarks of their respective owner.

Verint Receives 2006 India Market Leadership

Wed, 15 Nov 2006 00:00:00 EST

Melville, NY, November 15, 2006 -- Verint Systems Inc. (NASDAQ: VRNT), a leading provider of analytic software-based solutions for security and business intelligence, today announced that it has received Frost & Sullivan’s 2006 Market Leadership Award for quality monitoring solutions in the India market for the second consecutive year. The Frost & Sullivan Award for Market Leadership is presented each year to the company that has demonstrated strategic excellence in product innovation, marketing and sales strategies.

“Verint has displayed excellence in all areas of the market leadership process, from their deep understanding of market challenges to providing innovative solutions that address these challenges,” said Alok Shende, Vice President of Frost & Sullivan. “Verint has excelled in this highly competitive market by educating strategic enterprise customers on the value of their actionable intelligence approach. By utilizing these strategies for success, the company has established itself as the clear market leader in Quality Monitoring for the India region.”

Verint’s ULTRA™ suite goes beyond traditional performance management and workforce optimization tools, enabling businesses to understand not only what is happening in their operations, but to also identify the underlying causes. ULTRA provides actionable intelligence on such critical issues as why agents are underperforming, why customers are dissatisfied or why enterprise processes are ineffective. Armed with this intelligence, ULTRA enables managers to take action to improve workforce performance, enhance the effectiveness of up-sell and cross sell initiatives and reduce customer defection and churn.

“We are pleased that our ULTRA solution has been recognized for the innovation and business value that it delivers to our India customers,” said Ady Meretz, Vice President of Asia Pacific Operations for Verint. “We are deeply committed to deliver innovative actionable intelligence solutions that enable our Indian customers to enhance the performance and processes that will have the greatest impact on their business.”

About Verint Systems Inc.
Verint® Systems Inc., headquartered in Melville, New York, is a leading provider of analytic software-based solutions for security and business intelligence. Verint software, which is used by over 1,000 organizations in over 50 countries worldwide, generates actionable intelligence through the collection, retention and analysis of voice, fax, video, email, Internet and data transmissions from multiple communications networks. Visit us at our website www.verint.com.

Note: This release contains "forward-looking statements" under the Private Securities Litigation Reform Act of 1995. There can be no assurances that forward-looking statements will be achieved, and actual results could differ materially from forecasts and estimates. Important risks, uncertainties and other important factors that could cause actual results to differ materially include, among others: potential impact on Verint's financial results as a result of Comverse's creation of a special committee of the Board of Directors of Comverse to review matters relating to grants of Comverse stock options, including but not limited to, the accuracy of the stated dates of Comverse option grants and whether Comverse followed all of its proper corporate procedures and the results of the Comverse special committee's review; the effect of Verint's failure to timely file all required reports under the Securities Exchange Act of 1934, and the resultant potential delisting of Verint's common stock on NASDAQ; the impact of governmental inquiries arising out of or related to option grants; introducing quality products on a timely basis that satisfy customer requirements and achieve market acceptance; lengthy and variable sales cycles create difficulty in forecasting the timing of revenue; integrating the business and personnel of Mercom and CM Insight and Verint's other acquisitions, including implementation of adequate internal controls; risks associated with significant foreign operations, including fluctuations in foreign currency exchange rates; aggressive competition in all of Verint's markets, which creates pricing pressure; managing our expansion in the Asia Pacific region; risks that Verint's intellectual property rights may not be adequate to protect its business or that others may claim that Verint infringes upon their intellectual property rights; risks associated with Verint's ability to retain existing personnel and recruit and retain qualified personnel in all geographies in which Verint operates; decline in information technology spending; changes in the demand for Verint's products; challenges in increasing gross margins; risks associated with changes in the competitive or regulatory environment in which Verint operates; dependence on government contracts; expected increase in Verint's effective tax rate; perception that Verint improperly handles sensitive or confidential information; inability to maintain relationships with value added resellers and systems integrators; difficulty of improving Verint's infrastructure in order to be able to continue to grow; risks associated with Comverse Technology, Inc. controlling Verint's business and affairs; and other risks described in filings with the Securities and Exchange Commission. All documents are available through the SEC's Electronic Data Gathering Analysis and Retrieval system (EDGAR) at www.sec.gov or from Verint's website at www.verint.com. Verint makes no commitment to revise or update any forward-looking statements except as otherwise required by law.

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Verint, the Verint word mark, Actionable Intelligence, Powering Actionable Intelligence, STAR-GATE, RELIANT, NEXTIVA, LORONIX, SmartSight, Lanex and ULTRA are trademarks of Verint Systems Inc. Other names may be trademarks of their respective owner.

Verint's New CI Analytics Solution Wins "Best Product" at European Call Centre Awards 2006

Mon, 23 Oct 2006 00:00:00 EST

Weybridge, Surrey, October 23, 2006 – Verint Systems Inc. (NASDAQ: VRNT), a leading provider of analytic software-based solutions for security and business intelligence, today announced that its newly launched Customer Interaction Analytics (CI Analytics) solution was named Best Product at Call Centre Expo at the European Call Centre Awards 2006 held recently in the UK.

CI Analytics combines platform-agnostic speech analytics with a proven Interaction Intelligence™ methodology to help organisations enhance customer retention and satisfaction, increase first call resolution and improve sales and self service effectiveness. CI Analytics operates independently of a call recording infrastructure that may already be deployed in the enterprise.

CI Analytics is built on Verint’s award-winning speech analytics and deep expertise in customer behavior analysis, business process optimization and operational transformation techniques developed by working with leading enterprises around the world. This unique combination of technology and methodology enables enterprises to identify their most important interactions and analyze their true impact on customer relationships.

Judges singled out CI Analytics as a truly innovative product, which is leading the field in speech analytics. Additionally, judges saw tremendous benefits in the solution’s unique ability to deliver a very real picture of what is happening in the enterprise as well as a targeted action plan for true business improvement.

David Parcell, managing director of EMEA for Verint Systems, who accepted the award at Birmingham’s Hilton Metropole Hotel said, “We are delighted to receive this award for this exciting new solution for the customer interaction market. Recognition from the judges reaffirms our view that Verint’s CI Analytics will enable enterprises to build stronger and more profitable customer relationships.”

About Verint Systems Inc.

Verint Systems Inc., headquartered in Melville, New York, is a leading provider of analytic software-based solutions for security and business intelligence. Verint software, which is used by over 1,000 organisations in over 50 countries worldwide, generates actionable intelligence through the collection, retention and analysis of voice, fax, video, email, Internet and data transmissions from multiple communications networks. Visit us at our website www.verint.com.

Note: This release contains "forward-looking statements" under the Private Securities Litigation Reform Act of 1995. There can be no assurances that forward-looking statements will be achieved, and actual results could differ materially from forecasts and estimates. Important risks, uncertainties and other important factors that could cause actual results to differ materially include, among others: potential impact on Verint's financial results as a result of Comverse's creation of a special committee of the Board of Directors of Comverse to review matters relating to grants of Comverse stock options, including but not limited to, the accuracy of the stated dates of Comverse option grants and whether Comverse followed all of its proper corporate procedures and the results of the Comverse special committee's review; the effect of Verint's failure to timely file all required reports under the Securities Exchange Act of 1934, and the resultant potential delisting of Verint's common stock on NASDAQ; the impact of governmental inquiries arising out of or related to option grants; introducing quality products on a timely basis that satisfy customer requirements and achieve market acceptance; lengthy and variable sales cycles create difficulty in forecasting the timing of revenue; integrating the business and personnel of Mercom and CM Insight and Verint's other acquisitions, including implementation of adequate internal controls; risks associated with significant foreign operations, including fluctuations in foreign currency exchange rates; aggressive competition in all of Verint's markets, which creates pricing pressure; managing our expansion in the Asia Pacific region; risks that Verint's intellectual property rights may not be adequate to protect its business or that others may claim that Verint infringes upon their intellectual property rights; risks associated with Verint's ability to retain existing personnel and recruit and retain qualified personnel in all geographies in which Verint operates; decline in information technology spending; changes in the demand for Verint's products; challenges in increasing gross margins; risks associated with changes in the competitive or regulatory environment in which Verint operates; dependence on government contracts; expected increase in Verint's effective tax rate; perception that Verint improperly handles sensitive or confidential information; inability to maintain relationships with value added resellers and systems integrators; difficulty of improving Verint's infrastructure in order to be able to continue to grow; risks associated with Comverse Technology, Inc. controlling Verint's business and affairs; and other risks described in filings with the Securities and Exchange Commission. All documents are available through the SEC's Electronic Data Gathering Analysis and Retrieval system (EDGAR) at www.sec.gov or from Verint's website at www.verint.com. Verint makes no commitment to revise or update any forward-looking statements except as otherwise required by law.

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Verint, the Verint word mark, Actionable Intelligence, Powering Actionable Intelligence, STAR-GATE, RELIANT, NEXTIVA, LORONIX, SmartSight, Lanex and ULTRA are trademarks of Verint Systems Inc. Other names may be trademarks of their respective owner.

Verint Named Customer Satisfaction Leader By DMG Consulting

Mon, 28 Aug 2006 00:00:00 EST

Melville, NY, August 29, 2006 -- Verint Systems Inc. (NASDAQ: VRNT), a leading provider of analytic software-based solutions for security and business intelligence, today announced that industry analyst DMG Consulting has named Verint® the market leader in customer satisfaction according to its newly published 2006-2007 Quality Management/Liability Recording Product and Market Report.

DMG Consulting LLC is a leading provider of contact center and real-time analytics market research and consulting services. DMG Consulting helps end users build world-class differentiated contact centers and vendors develop high-value solutions for the market. The 2006-2007 Quality Management/Liability Recording Product and Market Report covers quality assurance, liability recording solutions and all related application areas. The independent customer satisfaction survey measured responses from customers of eight companies in the QM/Recording industry.

“Verint has received the top rating in DMG Consulting’s inaugural customer satisfaction survey,” said Donna Fluss, principal analyst at DMG Consulting LLC. “Customers gave Verint consistently high marks in terms of product, implementation, service, training and support.”

Verint’s ULTRA™ solution and its Analytics suite drive total quality by enabling organizations of all sizes to cost effectively capture all customer interactions and extract actionable intelligence from telephone, Voice-over-IP, email, chat or agent assisted co-browsing contacts. Easy access to all customer data through ULTRA’s Web-based desktop portal enables enterprises to use what they learn from customer contacts to optimize their processes, increase productivity, comply with risk management requirements and improve service to their customers.

“Customer-centricity is the hallmark of a true market leader and is a critical component of Verint’s growth and success,” said Mariann McDonagh, Vice President of Global Marketing for Verint. “Verint prides itself on the value we deliver to our customers and we are honored to receive recognition and validation of our customers’ satisfaction from DMG Consulting.”

About Verint Systems Inc.
Verint Systems Inc., headquartered in Melville, New York, is a leading provider of analytic software-based solutions for communications interception, networked video security and business intelligence. Verint software, which is used by over 1,000 organizations in over 50 countries worldwide, generates actionable intelligence through the collection, retention and analysis of voice, fax, video, email, Internet and data transmissions from multiple communications networks. Visit us at our website www.verint.com.

Note: Certain statements concerning Verint’s future revenues, earnings per share, results or prospects are “forward-looking statements” under the Private Securities Litigation Reform Act of 1995. There can be no assurances that forward-looking statements will be achieved, and actual results could differ materially from forecasts and estimates. Important risks, uncertainties and other important factors that could cause actual results to differ materially include, among others: potential impact on Verint’s financial results as a result of Comverse’s creation of a special committee of the Board of Directors of Comverse to review matters relating to grants of Comverse stock options, including but not limited to, the accuracy of the stated dates of Comverse option grants and whether Comverse followed all of its proper corporate procedures and the results of the Comverse special committee’s review; the effect of Verint's failure to timely file all required reports under the Securities Exchange Act of 1934, and the resultant potential delisting of Verint's common stock on NASDAQ; the impact of governmental inquiries arising out of or related to option grants; introducing quality products on a timely basis that satisfy customer requirements and achieve market acceptance; lengthy and variable sales cycles create difficulty in forecasting the timing of revenue; integrating the business and personnel of Mercom and CM Insight; risks associated with significant foreign operations, including fluctuations in foreign currency exchange rates; aggressive competition in all of Verint’s markets, which creates pricing pressure; integrating the business and personnel of MultiVision, including implementation of adequate internal controls; managing our expansion in the Asia Pacific region; risks that Verint’s intellectual property rights may not be adequate to protect its business or that others may claim that Verint infringes upon their intellectual property rights; risks associated with integrating the business and employees of Opus and RP Sicherheissysteme GMBH; risks associated with Verint’s ability to retain existing personnel and recruit and retain qualified personnel in all geographies in which Verint operates; decline in information technology spending; changes in the demand for Verint’s products; challenges in increasing gross margins; risks associated with changes in the competitive or regulatory environment in which Verint operates; dependence on government contracts; expected increase in Verint’s effective tax rate; perception that Verint improperly handles sensitive or confidential information; inability to maintain relationships with value added resellers and systems integrators; difficulty of improving Verint’s infrastructure in order to be able to continue to grow; risks associated with Comverse Technology, Inc. controlling Verint’s business and affairs; and other risks described in filings with the Securities and Exchange Commission. All documents are available through the SEC’s Electronic Data Gathering Analysis and Retrieval system (EDGAR) at www.sec.gov or from Verint’s website at www.verint.com. Verint makes no commitment to revise or update any forward-looking statements.

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Verint, the Verint word mark, Actionable Intelligence, Powering Actionable Intelligence, STAR-GATE, RELIANT, NEXTIVA, LORONIX, SmartSight, Lanex and ULTRA are trademarks of Verint Systems Inc. Other names may be trademarks of their respective owner.

Verint System's ULTRA Suite Now Rated "Avaya Compliant"

Tue, 13 Jun 2006 00:00:00 EST

Melville, NY, June 13, 2006, Verint Systems Inc. (NASDAQ: VRNT), a leading provider of analytic software-based solutions for communications interception, networked video security and enterprise business intelligence, today announced that its ULTRA suite of contact center actionable intelligence solutions is the first to be successfully compliance tested with Proactive Contact 3.0 from Avaya (NYSE:AV), a leading global provider of business communications applications, systems and services. Avaya Proactive Contact solutions automate outbound communications to help agents reach more customers and to do so more quickly and profitably.

With Verint Systems ULTRA, organizations can optimize the interactions of every person, program and process that touches the customer experience. The software captures and analyzes customer contacts, transforming them into timely and valuable insights that can help enhance quality and performance—whether in a contact center, back office or across an enterprise.

“This certification demonstrates our commitment to helping Avaya customers obtain and act on the intelligence that exists within their contact center recordings,” said Mariann McDonagh, vice president of Global Marketing at Verint Systems. “ULTRA is built on a non-proprietary, industry-standard platform, so it integrates seamlessly into any Avaya customer’s environment, allowing them to build on their existing technology investments while enhancing customer service, improving agent performance and increasing operational efficiency.”

Verint is a member of the Avaya DeveloperConnection Program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network. As a member of the program, Verint is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-breed capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.

“By offering compliance testing to the many innovative companies like Verint Systems who are members of our DeveloperConnection program, Avaya promotes interoperable solutions that help businesses unleash powerful new possibilities,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. “They are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multivendor network and delivering new value to their bottom line.”

About Avaya
Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet protocol (IP) telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website: www.avaya.com. For more information on the Avaya DeveloperConnection Program, visit www.devconnectprogram.com.

About Verint Systems Inc.
Verint® Systems Inc., headquartered in Melville, New York, is a leading provider of analytic software-based solutions for communications interception, networked video security and business intelligence. Verint software, which is used by over 1,000 organizations in over 50 countries worldwide, generates actionable intelligence through the collection, retention and analysis of voice, fax, video, email, Internet and data transmissions from multiple communications networks. Verint is a subsidiary of Comverse Technology, Inc. (NASDAQ: CMVT). Visit us at our website www.verint.com.

Verint Opus Solutions Receives Frost & Sullivan Market Leadership Award for Performance Management

Tue, 17 Jan 2006 00:00:00 EST

Melville, NY, January 17, 2006, Verint Systems Inc. (NASDAQ: VRNT), a leading provider of analytic software-based solutions for communications interception, networked video security and business intelligence, today announced that global growth consulting company, Frost & Sullivan, has awarded the company its 2005 Vertical Market Penetration Leadership Award for Performance Management.

Verint provides a comprehensive portfolio of performance management solutions and has a holistic approach to optimizing contact center, back office and enterprise operations. The Frost & Sullivan award recognizes this approach and Verint’s commitment to expanding its contact center and enterprise performance offerings with its recent acquisition of the Opus Group.

Verint’s Opus Solutions helps global 2000 corporations improve operating results in their customer contact and processing centers. With its award-winning operational performance analytics and proven performance optimization methodologies, Opus improves underlying business processes, trains front-line people and equips customer management teams with actionable intelligence to enhance their customer-facing and back office operations.

“As performance improvement efforts shift focus from being agent centric to becoming increasingly process centric, a key factor to consider is process verticalization, an approach that demands domain expertise,” According to Seema Lall, principal analyst at Frost and Sullivan. “Verint’s Opus Solutions has achieved much success, and several brand name customers, by utilizing a vertical industry focus.”

The Frost & Sullivan Award for Vertical Market Penetration Leadership is presented each year to the company that has been most effective in capturing market share within a given industry. The recipient has demonstrated strategic excellence in product innovation, marketing, and sales strategies that have resulted in the company’s success over the past several years.

“We are delighted to be recognized by Frost & Sullivan for the business value of our comprehensive portfolio of performance management solutions,” says Mariann McDonagh, Verint’s vice president of global marketing. “Our unique approach blends vertical market expertise, services and analytics technology to deliver outstanding return on investment for our customers.”

About Verint Systems Inc.
Verint Systems Inc., headquartered in Melville, New York, is a leading provider of analytic software-based solutions for communications interception, networked video security and business intelligence. Verint software, which is used by over 1,000 organizations in over 50 countries worldwide, generates actionable intelligence through the collection, retention and analysis of voice, fax, video, email, Internet and data transmissions from multiple communications networks. Verint is a subsidiary of Comverse Technology, Inc. (NASDAQ: CMVT). Visit us at our website www.verint.com.

Note: Certain statements concerning Verint’s future revenues, earnings per share, results or prospects are “forward-looking statements” under the Private Securities Litigation Reform Act of 1995. There can be no assurances that forward-looking statements will be achieved, and actual results could differ materially from forecasts and estimates. Important risks, uncertainties and other important factors that could cause actual results to differ materially include, among others: risk associated with integrating the business and employees of Opus; risks associated with consummating of the acquisition of MultiVision risks associated with integrating the assets and business acquired from ECtel Ltd. and RP Sicherheissysteme GMBH; introducing quality products on a timely basis that satisfy customer requirements and achieve market acceptance; risks associated with Verint’s ability to retain existing personnel and recruit and retain qualified personnel in all geographies in which Verint operates;decline in information technology spending; changes in the demand for Verint’s products; challenges in increasing gross margins; lengthy and variable sales cycles create difficulty in forecasting the timing of revenue; aggressive competition in all of Verint’s markets, which creates pricing pressure; risks associated with changes in the competitive or regulatory environment in which Verint operates; dependence on government contracts; expected increase in Verint’s effective tax rate; risks that Verint’s intellectual property rights may not be adequate to protect its business or that others may claim that Verint infringes upon their intellectual property rights; perception that Verint improperly handles sensitive or confidential information; inability to maintain relationships with value added resellers and systems integrators; difficulty of improving Verint’s infrastructure in order to be able to continue to grow; risks associated with significant foreign operations, including fluctuations in foreign currency exchange rates; risks associated with Comverse Technology, Inc. controlling Verint’s business and affairs; and other risks described in filings with the Securities and Exchange Commission. All documents are available through the SEC’s Electronic Data Gathering Analysis and Retrieval system (EDGAR) at www.sec.gov or from Verint’s website at www.verint.com. Verint makes no commitment to revise or update any forward-looking statements.

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Verint, the Verint word mark, Actionable Intelligence, Powering Actionable Intelligence, STAR-GATE, RELIANT, NEXTIVA, LORONIX, SmartSight, Lanex, Opus and ULTRA are trademarks of Verint Systems Inc. Other names may be trademarks of their respective owners.

Verint Customer Receives Award for Business Intelligence Project

Mon, 09 Jan 2006 00:00:00 EST

Weybridge, Surrey, 9 January 2006 - Verint Systems Inc. (NASDAQ: VRNT), a leading provider of analytic software-based solutions for communications interception, networked video security and enterprise business intelligence, today announced that Elan Conferences, in partnership with the British Computer Society, has awarded Damart and Verint Systems the winner of the IM 2005 Business Intelligence Award for the customer service improvements Damart has achieved through IntelliFind.

Representatives from Verint and Damart picked up their gong at a black tie dinner held at Grosvenor Park Hotel early in December. The Awards, now in their tenth year, are held to recognise excellence and innovation in the management of business information. They showcase success stories of organisations that have demonstrated the vision and business skills to implement very successful projects and develop innovative new products.

The judges awarded Damart’s use of Verint’s IntelliFind because it represented the most innovative and successful project involving the application of business intelligence technology.

Graeme Hall, Head of Customer Services at Damart said, “Naturally, we’re absolutely delighted to be given this recognition for the efforts we have made to improve our customer service standards. We knew that too many calls were ‘service’ rather than product oriented and we needed a way to examine why there were so many of these calls and how to change our processes to reduce this number. IntelliFind was the answer and we’re really grateful for Verint’s continued support in helping us to improve our service delivery standards.”

David Parcell, managing director, EMEA, Verint Systems said, “The competition in this category was tough, so I’m especially pleased that Damart has been chosen. Not only does this reinforce how Verint’s business intelligence solutions can add business value but I think it’s especially fitting that a company that has so much commitment to customer service has received an accolade that they so rightly deserve.”

Ends

Note to Editors
A case study detailing the fuller picture of Damart’s implementation of IntelliFind is available via Caroline Harrison or Adrienne Routledge at Sapphire PR on tel: 020 8916 2144 or via email: info@sapphirepr.co.uk

About Verint Systems Inc.
Verint Systems Inc., headquartered in Melville, New York, is a leading provider of analytic software-based solutions for communications interception, networked video security and business intelligence. Verint software, which is used by over 1,000 organisations in over 50 countries worldwide, generates actionable intelligence through the collection, retention and analysis of voice, fax, video, email, Internet and data transmissions from multiple communications networks. Verint is a subsidiary of Comverse Technology, Inc. (NASDAQ: CMVT). Visit us at our website www.verint.com.

Note: Certain statements concerning Verint’s future revenues, earnings per share, results or prospects are “forward-looking statements” under the Private Securities Litigation Reform Act of 1995. There can be no assurances that forward-looking statements will be achieved, and actual results could differ materially from forecasts and estimates. Important risks, uncertainties and other important factors that could cause actual results to differ materially include, among others: introducing quality products on a timely basis that satisfy customer requirements and achieve market acceptance; changes in the demand for Verint’s products; lengthy and variable sales cycles create difficulty in forecasting the timing of revenue; aggressive competition in all of Verint’s markets, which creates pricing pressure; dependence on government contracts; expected increase in Verint’s effective tax rate; challenges in increasing gross margins; decline in information technology spending; risks associated with integrating the assets and business acquired from ECtel Ltd. and RP Sicherheissysteme GMBH; risks that Verint’s intellectual property rights may not be adequate to protect its business or that others may claim that Verint infringes upon their intellectual property rights; perception that Verint improperly handles sensitive or confidential information; inability to maintain relationships with value added resellers and systems integrators; difficulty of improving Verint’s infrastructure in order to be able to continue to grow; risks associated with Verint’s ability to retain existing personnel and recruit and retain qualified personnel in all geographies in which Verint operates; risks associated with changes in the competitive or regulatory environment in which Verint operates; risks associated with significant foreign operations, including fluctuations in foreign currency exchange rates; risks associated with Comverse Technology, Inc. controlling Verint’s business and affairs; and other risks described in filings with the Securities and Exchange Commission. All documents are available through the SEC’s Electronic Data Gathering Analysis and Retrieval system (EDGAR) at www.sec.gov or from Verint’s website at www.verint.com. Verint makes no commitment to revise or update any forward-looking statements.

###

Verint, the Verint word mark, Actionable Intelligence, Powering Actionable Intelligence, STAR-GATE, RELIANT, NEXTIVA, LORONIX, SmartSight, Lanex and ULTRA are trademarks of Verint Systems Inc. Other names may be trademarks of their respective owners.

Verint Expands Market Presence with New European Partner Voicetec

Tue, 03 Jan 2006 00:00:00 EST

WEYBRIDGE, Surrey, UK, December 19, 2005 - Verint Systems Inc. (NASDAQ: VRNT), a leading provider of analytic software-based solutions for communications interception, networked video security and enterprise business intelligence announced today that it has entered into a distribution agreement with Voicetec, a provider of Customer Interaction Management Solutions for multimedia contact centres.

Based in The Netherlands, Voicetec B.V. is an independent solution provider and distributor of advanced communication solutions based on VoIP technology. The company specialises in serving multimedia contact centres where communications through phone, email and/or internet converge. Under the terms of the agreement, Voicetec will sell, implement and support Verint's ULTRA™ and ULTRA Express™ actionable intelligence solutions to companies that seek to improve the overall performance of their contact centres.

Hanjo Huizing, CEO of Voicetec, comments, “We are delighted to incorporate Verint's ULTRA software into our portfolio of contact centre solutions as it enables us to offer our clients a sophisticated system that records, stores and analyses their customer interactions. This will help our clients enhance their important compliance, liability and quality initiatives.”

ULTRA and its Analytics suite drive total quality by enabling organisations of all sizes to cost effectively capture all customer interactions and extract actionable intelligence from telephone, Voice-over-IP, email, chat or agent assisted co-browsing contacts. Easy access to all customer data through ULTRA’s Web-based desktop portal enables enterprises to use what they learn from customer contacts to optimise their processes, increase productivity, comply with risk management requirements and improve service to their customers.

“ULTRA’s actionable intelligence will enable Voicetec customers to further improve the service they provide,” comments David Parcell, managing director, EMEA for Verint Systems. “The signing of this agreement further demonstrates the expansion of our partner programme across EMEA.”

About Verint Systems Inc.
Verint Systems Inc., headquartered in Melville, New York, is a leading provider of analytic software-based solutions for communications interception, networked video security and business intelligence. Verint software, which is used by over 1,000 organizations in over 50 countries worldwide, generates actionable intelligence through the collection, retention and analysis of voice, fax, video, email, Internet and data transmissions from multiple communications networks. Verint is a subsidiary of Comverse Technology, Inc. (NASDAQ: CMVT). Visit us at our website www.verint.com.

About Voicetec B.V.
Voicetec B.V. is an independent solution provider and distributor of advanced communication solutions based on VoIP. The company aims for solutions of multimedia contact centers where communications through phone, e-mail and/or internet come together. In order to properly direct these communications irrespective of their chosen medium, to handle them in a consistent manner as well to provide optimized management, Voicetec provides a wide range of solutions from leading suppliers in the field of Customer Interaction Management. Although the chosen platform is important, the focus of Voicetec is directed to the application of any given platform and how we enhance the customer business processes with practical solutions as well as how we can optimize customer contacts in the front office. Voicetec is based in Schiphol Oost close to Amsterdam Schiphol Airport. Visit us at our website www.voicetec.nl.

Note: Certain statements concerning Verint’s future revenues, earnings per share, results or prospects are “forward-looking statements” under the Private Securities Litigation Reform Act of 1995. There can be no assurances that forward-looking statements will be achieved, and actual results could differ materially from forecasts and estimates. Important risks, uncertainties and other important factors that could cause actual results to differ materially include, among others: risk associated with integrating the business and employees of Opus; risks associated with consummating of the acquisition of MultiVision risks associated with integrating the assets and business acquired from ECtel Ltd. and RP Sicherheissysteme GMBH; risks associated with Verint’s ability to retain existing personnel and recruit and retain qualified personnel in all geographies in which Verint operates; introducing quality products on a timely basis that satisfy customer requirements and achieve market acceptance; decline in information technology spending; changes in the demand for Verint’s products; challenges in increasing gross margins; lengthy and variable sales cycles create difficulty in forecasting the timing of revenue; aggressive competition in all of Verint’s markets, which creates pricing pressure; risks associated with changes in the competitive or regulatory environment in which Verint operates; dependence on government contracts; expected increase in Verint’s effective tax rate; risks that Verint’s intellectual property rights may not be adequate to protect its business or that others may claim that Verint infringes upon their intellectual property rights; perception that Verint improperly handles sensitive or confidential information; inability to maintain relationships with value added resellers and systems integrators; difficulty of improving Verint’s infrastructure in order to be able to continue to grow; risks associated with significant foreign operations, including fluctuations in foreign currency exchange rates; risks associated with Comverse Technology, Inc. controlling Verint’s business and affairs; and other risks described in filings with the Securities and Exchange Commission. All documents are available through the SEC’s Electronic Data Gathering Analysis and Retrieval system (EDGAR) at www.sec.gov or from Verint’s website at www.verint.com. Verint makes no commitment to revise or update any forward-looking statements.

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Verint, the Verint word mark, Actionable Intelligence, Powering Actionable Intelligence, STAR-GATE, RELIANT, NEXTIVA, LORONIX, SmartSight, Lanex and ULTRA are trademarks of Verint Systems Inc. Other names may be trademarks of their respective owners.

Verint Named Market Leader by DMG Consulting LLC

Mon, 07 Nov 2005 00:00:00 EST

MELVILLE, NY, November 07, 2005, Verint Systems Inc. (NASDAQ: VRNT), a leading provider of analytic software-based solutions for communications interception, networked video security and business intelligence, today announced that industry analyst DMG Consulting has named Verint® the market leader for North America and Europe in its newly published 2005 Quality Management/Liability Recording Mid-Year Market Share Update report.

DMG Consulting LLC leverages technology, process and people to optimize operational efficiency, sales and profits for their clients. Their customers include Global 2000 companies such as MCI, Nortel Networks, RealNetworks, Stride Rite, J. Jill Group, HBCS and Roadway Express. According to DMG Principal Donna Fluss, “Verint has momentum and is executing well on its actionable intelligence strategy. This is directly reflected in their market share leadership in the North American and European markets.”

Verint’s ULTRA™ solution and its Analytics suite allows organizations of all sizes to cost effectively capture every customer interaction and extract the actionable intelligence contained within these transactions – whether from telephone, Voice-over-IP, email, chat or agent assisted co-browsing contacts. Easy access to customer data through ULTRA’s Web-based desktop portal enables enterprises to use what they learn from customer contacts to optimize their processes, increase productivity, comply with risk management requirements and improve service to their customers.

“We are honored to be recognized by DMG Consulting for our continued market leadership in the first half of 2005,” said Mariann McDonagh, Vice President of Global Marketing for Verint. “Actionable intelligence enables our global clients to optimize their customer-focused operations and this report underscores Verint’s strong momentum, differentiated approach and the business value of our solutions.”

About Verint Systems Inc.
Verint Systems Inc., headquartered in Melville, New York, is a leading provider of analytic software-based solutions for communications interception, networked video security and business intelligence. Verint software, which is used by over 1,000 organizations in over 50 countries worldwide, generates actionable intelligence through the collection, retention and analysis of voice, fax, video, email, Internet and data transmissions from multiple communications networks. Verint is a subsidiary of Comverse Technology, Inc. (NASDAQ: CMVT). Visit us at our website www.verint.com.

Note: Certain statements concerning Verint’s future revenues, earnings per share, results or prospects are “forward-looking statements” under the Private Securities Litigation Reform Act of 1995. There can be no assurances that forward-looking statements will be achieved, and actual results could differ materially from forecasts and estimates. Important risks, uncertainties and other important factors that could cause actual results to differ materially include, among others: risk associated with integrating the business and employees of Opus; risks associated with consummating of the acquisition of MultiVision risks associated with integrating the assets and business acquired from ECtel Ltd. and RP Sicherheissysteme GMBH; risks associated with Verint’s ability to retain existing personnel and recruit and retain qualified personnel in all geographies in which Verint operates; introducing quality products on a timely basis that satisfy customer requirements and achieve market acceptance; decline in information technology spending; changes in the demand for Verint’s products; challenges in increasing gross margins; lengthy and variable sales cycles create difficulty in forecasting the timing of revenue; aggressive competition in all of Verint’s markets, which creates pricing pressure; risks associated with changes in the competitive or regulatory environment in which Verint operates; dependence on government contracts; expected increase in Verint’s effective tax rate; risks that Verint’s intellectual property rights may not be adequate to protect its business or that others may claim that Verint infringes upon their intellectual property rights; perception that Verint improperly handles sensitive or confidential information; inability to maintain relationships with value added resellers and systems integrators; difficulty of improving Verint’s infrastructure in order to be able to continue to grow; risks associated with significant foreign operations, including fluctuations in foreign currency exchange rates; risks associated with Comverse Technology, Inc. controlling Verint’s business and affairs; and other risks described in filings with the Securities and Exchange Commission. All documents are available through the SEC’s Electronic Data Gathering Analysis and Retrieval system (EDGAR) at www.sec.gov or from Verint’s website at www.verint.com. Verint makes no commitment to revise or update any forward-looking statements.

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Verint, the Verint word mark, Actionable Intelligence, Powering Actionable Intelligence, STAR-GATE, RELIANT, NEXTIVA, LORONIX, SmartSight, Lanex, Opus Suite and ULTRA are trademarks of Verint Systems Inc. Other names may be trademarks of their respective owners.

Verint Announces ULTRA IntelliConnect Solutions

Mon, 18 Jul 2005 00:00:00 EST

MELVILLE, NY, July 19, 2005, Verint Systems Inc. (NASDAQ: VRNT), a leading provider of analytic software-based solutions for communications interception, networked video security and business intelligence, today announced ULTRA IntelliConnect, a new set of open standards-based integration offerings for its award-winning ULTRA™ solution. ULTRA IntelliConnect delivers pre-built integrations to a wide range of best-of-breed vendor solutions such as CRM, Customer Surveys, Workforce Management, Knowledge Management, Performance Management and Business Intelligence. ULTRA IntelliConnect enables customers to leverage their existing investments in contact center technology, reducing the cost of ownership for their customer-centric technology solutions.

ULTRA IntelliConnect integrates data for more powerful analytics through a 360° view of agents, contact centers and the enterprise and powers more effective scorecards and reports, richer data mining and more effective call content categorization. ULTRA IntelliConnect reduces administration and improves operational workflow across contact center and enterprise applications. IntelliConnect is designed to ensure that ULTRA will grow with customers as their contact centers and enterprise technology evolves.

“ULTRA IntelliConnect is designed to give our customers the freedom to choose best-of-breed solutions that meet their business requirements, with the comfort of knowing that they will interoperate with our market-leading ULTRA suite,” said Mariann McDonagh, Vice President of Global Marketing for Verint Systems. “ULTRA IntelliConnect will help our enterprise customers leverage a wide range of technology solutions by providing strong data integration for reporting and analytics, the cost benefits of reduced administration and the synergy of best-of-breed vendor interoperability.”

About ULTRA
Verint’s ULTRA solution and its Analytics suite drive total quality by enabling organizations of all sizes to cost-effectively capture all customer interactions and extract actionable intelligence from telephone, Voice-over-IP, email or chat. Easy access to all customer data through ULTRA’s Web-based desktop portal enables enterprises to use what they learn from customer contacts to optimize their processes, increase productivity, comply with risk management requirements and improve service to their customers.

About Verint Systems Inc.
Verint Systems Inc., headquartered in Melville, New York, is a leading provider of analytic software-based solutions for communications interception, networked video security and business intelligence. Verint software, which is used by over 1,000 organizations in over 50 countries worldwide, generates actionable intelligence through the collection, retention and analysis of voice, fax, video, email, Internet and data transmissions from multiple communications networks. Verint is a subsidiary of Comverse Technology, Inc. (NASDAQ: CMVT). Visit us at our website www.verint.com.

Note: Certain statements concerning Verint’s future revenues, earnings per share, results or prospects are “forward-looking statements” under the Private Securities Litigation Reform Act of 1995. There can be no assurances that forward-looking statements will be achieved, and actual results could differ materially from forecasts and estimates. Important risks, uncertainties and other important factors that could cause actual results to differ materially include, among others: introducing quality products on a timely basis that satisfy customer requirements and achieve market acceptance; changes in the demand for Verint’s products; risks that Verint’s intellectual property rights may not be adequate to protect its business or that others may claim that Verint infringes upon their intellectual property rights; dependence on government contracts; lengthy and variable sales cycles create difficulty in forecasting the timing of revenue; aggressive competition in all of Verint’s markets, which creates pricing pressure; expected increase in Verint’s effective tax rate; challenges in increasing gross margins; decline in information technology spending; risks associated with integrating the assets and business acquired from ECtel Ltd. and RP Sicherheissysteme GMBHperception; that Verint improperly handles sensitive or confidential information; inability to maintain relationships with value added resellers and systems integrators; difficulty of improving Verint’s infrastructure in order to be able to continue to grow; risks associated with Verint’s ability to retain existing personnel and recruit and retain qualified personnel in all geographies in which Verint operates; risks associated with changes in the competitive or regulatory environment in which Verint operates; risks associated with significant foreign operations, including fluctuations in foreign currency exchange rates; risks associated with Comverse Technology, Inc. controlling Verint’s business and affairs; and other risks described in filings with the Securities and Exchange Commission. All documents are available through the SEC’s Electronic Data Gathering Analysis and Retrieval system (EDGAR) at www.sec.gov or from Verint’s website at www.verint.com. Verint makes no commitment to revise or update any forward-looking statements.

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Verint, the Verint word mark, Actionable Intelligence, Powering Actionable Intelligence, STAR-GATE, RELIANT, NEXTIVA, LORONIX, SmartSight, Lanex and ULTRA are trademarks of Verint Systems Inc. Other names may be trademarks of their respective owners.